Online Information Session- Customer Service Excellence

December 20, 2022
2:00 pm - 4:00 pm

Contact information:

Suhel Shaikh

In partnership with the Department of Labour, Skills and immigration, Workplace Education Division, ISANS is hosting an information session for an upcoming free learning and certification opportunity.

At this information session, you will:                                                                                  

  • Receive an overview of the upcoming course
  • Learn if the course is right for you
  • Have an opportunity to register for the course

Topics for the Customer Service Excellence series will include:

  • Identify customer service standards
  • Evaluate customer service
  • Develop strategies for setting, managing and exceeding customer expectations
  • Develop strategies for communicating with customers
  • Identify “moments of truth”
  • List the seven types of challenging customers
  • Manage difficult customer situations
  • Create standards for great customer service
  • Identifying continuous improvement strategies for customer service across the generations

Classes will take place every Thursday, from January 26, 2023, (3- 4 hours each) for 10 weeks. The time of the class will be confirmed soon.

To be eligible for this program you must:

  • be employed (part or full time) or a self-employed immigrant
  • be an ISANS client
  • have CLB 5 or higher

Registration for the information session is required. Space is limited. To register, please email:  business@isans.ca